I have over five years of experience in hospice care, specializing in triage. I've managed patient calls, assessed symptoms, and coordinated care plans with the interdisciplinary team. My role involves prioritizing patient needs and ensuring timely interventions, which has significantly improved patient outcomes and satisfaction.

I maintain composure by focusing on the patient's needs and employing effective communication with the care team. I prioritize tasks, delegate when necessary, and use stress management techniques like deep breathing and mindfulness to stay focused and provide the best care possible.

I ensure clear and compassionate communication by actively listening, validating their concerns, and explaining medical terms in layman's terms. I also use empathy and maintain a non-judgmental approach to build trust and facilitate open dialogue about their needs and preferences.

I prioritize tasks based on patient acuity and urgency, using a triage system to categorize needs. I also plan my day by setting short-term goals and adjusting as new issues arise. This method helps me manage my time efficiently and ensures that critical patient needs are addressed promptly.

Once, a patient had a sudden deterioration in condition. I quickly assessed the situation, coordinated with the on-call physician, and arranged for immediate intervention. By maintaining clear communication and acting decisively, we stabilized the patient and ensured their comfort and safety.