In my previous role, I was responsible for processing medical records requests. I ensured confidentiality by strictly adhering to HIPAA guidelines. I used secure methods for document transfer, such as encrypted emails and secure portals, and always double-checked the identity of the requester before releasing any information. Additionally, I maintained detailed logs of all requests and releases to ensure traceability and accountability.

I prioritize tasks based on urgency and the nature of the request. For example, I would prioritize requests from healthcare providers over those from insurance companies to ensure patient care is not delayed. I also use a ticketing system to track and manage requests, ensuring that each one is addressed in a timely manner. This system helps me stay organized and ensures that no request falls through the cracks.

To ensure accuracy, I follow a multi-step verification process. This includes cross-referencing patient information with the request, double-checking the completeness of the documents, and verifying the authenticity of the requester. I also utilize checklists and templates to standardize the process and reduce errors. Regular audits and feedback from colleagues further help in maintaining high accuracy standards.

When a request is incomplete or unclear, I first try to clarify the details with the requester. If direct contact is not possible, I follow up via email or phone, providing a list of required information to complete the request. I also document all communication and steps taken to resolve the issue. This proactive approach ensures that the request is fulfilled accurately and efficiently.

I have extensive experience with various EHR systems, including Epic and Cerner. I am proficient in navigating these systems to locate and extract patient information as needed. I am also familiar with the security protocols and audit trails associated with EHRs, ensuring that all information is accessed and released in compliance with regulations. My experience includes training new staff on EHR usage and troubleshooting common issues.