In my previous role as a teller, I encountered a customer who was upset about a transaction error. I remained calm and listened to their concerns, then quickly verified the details and corrected the error. I apologized for the inconvenience and provided them with a detailed explanation of what happened. This approach helped in de-escalating the situation and ensured the customer left satisfied, reinforcing the importance of empathy and efficiency in customer service.

I prioritize accuracy by double-checking every transaction before finalizing it. Using the provided tools and systems, I cross-verify amounts both manually and electronically. Additionally, I maintain a clean and organized workspace to minimize errors. Regular training updates on new procedures and technologies also help in keeping my skills sharp and error-free.

During peak hours, I prioritize tasks based on urgency and importance. I streamline processes by using efficient queue management techniques and multitasking where appropriate. Communicating clearly with colleagues to ensure smooth handovers and seeking assistance when needed also helps in managing time effectively. This approach ensures that all customers are served promptly without compromising on service quality.

In such situations, I would politely explain the limitations of my role and the specific services I can provide. I would then guide the customer on the appropriate steps to take, possibly referring them to a supervisor or department that can assist further. Ensuring the customer feels heard and understood is crucial, even when I cannot directly fulfill their request.

I have experience with various banking software, including both legacy systems and newer technologies. I adapt to new systems by first thoroughly reading any provided manuals and attending training sessions. I also seek feedback from more experienced colleagues and practice using the new system in a controlled environment before applying it in live transactions. This proactive approach ensures a smooth transition and efficient use of new tools.