In my previous role, I encountered a client with severe substance abuse issues who was resistant to treatment. I employed a combination of empathy and assertiveness, building trust through consistent communication and understanding their underlying motivations. I collaborated with a multidisciplinary team to tailor a personalized rehabilitation plan, incorporating both medical and psychological interventions. Over time, the client began to engage more actively, and we saw significant progress in their recovery journey.

I prioritize tasks based on the urgency and complexity of each case. I use a task management system to track deadlines and milestones, ensuring that critical issues are addressed promptly. For example, I prioritize cases where clients are at immediate risk or have upcoming court dates. I also allocate time daily to review and update case notes, ensuring that all necessary documentation is current and accurate.

When dealing with difficult clients, I maintain a calm and professional demeanor, focusing on active listening to understand their concerns. I validate their feelings and avoid confrontation, which helps to de-escalate tension. I also use open-ended questions to encourage them to express themselves fully. If necessary, I involve a supervisor or colleague to provide additional support and perspective, ensuring that the client feels heard and understood.

I have extensive experience with various EHR systems, including Epic and Cerner. I am proficient in entering patient data, generating reports, and ensuring compliance with HIPAA regulations. I also use EHR systems to track client progress, document interventions, and communicate with other healthcare providers. My familiarity with these systems allows me to efficiently manage case files and maintain accurate records.

I stay updated by regularly attending workshops, webinars, and conferences focused on rehabilitation and mental health. I also subscribe to relevant journals and professional newsletters to keep abreast of new research and methodologies. Additionally, I engage in online forums and discussion groups where professionals share insights and best practices. This continuous learning ensures that I can provide the most effective and up-to-date care to my clients.