In my previous role, I encountered a patient who exhibited aggressive behavior due to frustration from their physical limitations. I maintained a calm demeanor and used active listening to understand their concerns. By involving the patient in setting their own goals and providing positive reinforcement for each small achievement, I was able to reduce their frustration and improve their cooperation. This experience reinforced the importance of empathy and personalized care in managing challenging behaviors.

I prioritize tasks based on the urgency and complexity of each patient's needs. For instance, I ensure that critical tasks such as medication administration and emergency protocols are addressed immediately. For ongoing support, I use a structured schedule that aligns with each patient's therapy plan and personal goals. Regular communication with the healthcare team helps in adjusting priorities as needed, ensuring that all patients receive timely and appropriate support.

I am diligent about maintaining patient confidentiality by only discussing patient information in secure, private settings. I ensure that all electronic and physical records are stored securely and accessed only by authorized personnel. Regular training on HIPAA regulations helps me stay updated on the latest requirements and best practices. By fostering a culture of privacy awareness among colleagues, I contribute to a secure environment that respects patient rights.

I manage stress by practicing mindfulness and taking short breaks to refocus. Engaging in physical activities like walking or deep breathing exercises helps me recharge. I also maintain a positive attitude by celebrating small victories with patients and colleagues, which boosts morale. Regular feedback and support from supervisors and team members are crucial in maintaining a positive work environment, even during challenging times.

I have extensive experience with various EHR systems, which I used to document patient interactions, track progress, and manage prescriptions. I am proficient in entering data accurately and efficiently, ensuring that all patient information is up-to-date and accessible to the healthcare team. My ability to navigate EHR systems enhances my efficiency and supports better patient care coordination.