In my previous role as a receptionist, a patient's family member became irate due to a billing error. I remained calm, listened to their concerns, and quickly coordinated with the billing department to resolve the issue. By maintaining a professional demeanor and ensuring the problem was addressed promptly, I was able to de-escalate the situation and maintain a positive relationship with the client.

I prioritize tasks by assessing their urgency and impact on patient care. For instance, if there are critical documents that need to be processed for a patient's treatment, I handle those first. I also use tools like to-do lists and calendars to manage my workload efficiently and ensure that nothing important is overlooked.

In my previous job, I was responsible for maintaining accurate and up-to-date patient records. I ensured compliance with HIPAA regulations and used electronic health records (EHR) systems to input data and retrieve information as needed. This experience has equipped me with the skills to handle sensitive information with confidentiality and precision.

I would approach this by breaking down the information into simpler terms and using clear, non-technical language. I believe in active listening and ensuring that the patient or family member understands the information. If necessary, I would provide written materials or refer them to additional resources for better comprehension.

In my last position, I regularly collaborated with the administrative team to streamline office procedures. I initiated weekly meetings to discuss challenges and solutions, which improved communication and efficiency. By actively participating and offering support, I helped create a cohesive and productive team environment.