In my previous role, a customer was dissatisfied with a product they had purchased. I listened carefully to their concerns, empathized with their frustration, and offered a solution such as a refund or exchange. I maintained a calm and professional demeanor throughout the interaction, which helped de-escalate the situation and left the customer feeling heard and satisfied.

During busy shifts, I prioritize tasks by first ensuring that all customers are attended to promptly. I then manage the cash register efficiently, balancing speed with accuracy. I also keep an eye on the queue to anticipate needs and prepare for the next transaction. Additionally, I stay organized by keeping the workspace tidy and ensuring that any necessary reports or paperwork are completed in between transactions.

To ensure accuracy, I always double-check the amount tendered against the total due before processing the transaction. I also use a cash drawer that is clearly labeled with denominations to minimize errors. Additionally, I count back the change to the customer to confirm the correct amount is given. Regularly balancing the cash drawer at the end of my shift helps me maintain accuracy and identify any discrepancies early.

I stay calm under pressure by taking a deep breath and focusing on the task at hand. I prioritize tasks and manage my time effectively to ensure that I can handle each customer promptly. I also communicate with my colleagues to delegate tasks if necessary. Staying organized and maintaining a positive attitude helps me manage stress and provide excellent service even during busy times.

If a cash register malfunctions, I would first attempt to troubleshoot the issue by following any standard procedures provided by the store. If the problem persists, I would immediately inform my supervisor and request assistance. In the meantime, I would use a backup system or manual methods to process transactions, ensuring that customers are not inconvenienced. I would also document the issue for future reference and follow up to ensure the problem is resolved promptly.