I have extensive experience with various patient registration systems, including EPIC and Cerner. In my previous role, I was responsible for training new staff on the use of these systems, ensuring they understood the workflow from pre-registration to check-in. I also regularly updated patient records, managed waitlists, and resolved any registration-related issues promptly to maintain smooth operations.

I handle confidential information with the utmost care and adhere strictly to HIPAA regulations. I ensure that all patient data is stored securely and accessed only by authorized personnel. I also regularly review and update my knowledge of privacy laws to maintain the highest standards of confidentiality and compliance.

To minimize wait times, I proactively manage the registration queue, prioritize tasks based on urgency, and streamline processes. I also utilize efficient communication methods to keep patients informed about their wait times and any necessary steps they need to take. Additionally, I collaborate with the team to identify bottlenecks and implement improvements to enhance overall efficiency.

I ensure accuracy by meticulously verifying all patient information during registration, including insurance details and personal identifiers. I also cross-reference data with existing records to prevent duplicates and errors. Regular audits and feedback from patients and staff help me identify any discrepancies and make necessary corrections promptly.

In a previous role, I encountered a situation where a patient's insurance was unexpectedly denied. I quickly escalated the issue to the insurance coordinator, gathered all necessary documentation, and worked with the patient to explore alternative coverage options. By maintaining clear communication and persistence, we were able to secure coverage and ensure the patient received the care they needed.