I have over five years of experience as a Registered Nurse Supervisor, where I managed a team of 20 nurses. My role involved scheduling, performance evaluations, and providing mentorship to ensure high-quality patient care. I successfully implemented a new training program that reduced patient wait times by 20% and improved staff satisfaction.

I approach conflicts with a focus on understanding each party's perspective and finding a mutually beneficial solution. For instance, when two nurses had a scheduling dispute, I facilitated a meeting where they discussed their concerns and agreed on a fair rotation schedule that accommodated both their needs.

I regularly review and update our department's policies to align with the latest healthcare regulations. I also conduct quarterly training sessions for the staff and maintain a checklist for routine audits to ensure ongoing compliance. This proactive approach has helped us avoid any regulatory penalties.

I prioritize tasks based on their urgency and impact on patient care. Using a priority matrix, I categorize tasks into critical, high, medium, and low priority. This method ensures that critical patient needs are addressed immediately, while other tasks are scheduled efficiently to maintain a balanced workflow.

During a shift, a patient's condition rapidly deteriorated, and there was a conflict between the nursing and medical teams on the best course of action. I convened an emergency meeting, reviewed the patient's history, and consulted with specialists. Based on the consensus, we decided to proceed with a risky but potentially lifesaving procedure, which ultimately saved the patient's life.