In one instance, we had a sudden influx of patients due to a mass casualty event. I quickly assessed the situation, reallocated staff to critical areas, and ensured that each patient received appropriate care. I also communicated with hospital administration to secure additional resources, which helped stabilize the situation. My ability to remain calm and make decisive actions was crucial in maintaining patient safety and staff morale.

I prioritize tasks based on patient needs, staff requirements, and hospital policies. For example, addressing a Code Blue situation takes precedence over routine administrative tasks. I also ensure that staff have the necessary support and resources to perform their duties effectively. Regularly reviewing and adjusting priorities helps me maintain a balanced approach to managing the unit.

I emphasize clear, concise, and timely communication. Daily huddles with the nursing staff help set expectations and address any immediate concerns. I also foster an open-door policy, encouraging staff to voice their issues or suggestions. Cross-departmental collaboration is enhanced through regular meetings and shared documentation to ensure everyone is aligned with hospital goals and patient care standards.

I address conflicts promptly and objectively, focusing on resolving issues to maintain a positive work environment. I listen to all parties involved, identify the root cause of the disagreement, and facilitate a constructive dialogue. If necessary, I implement conflict resolution strategies or refer the matter to HR for further guidance. My goal is to ensure that conflicts do not impact patient care or staff productivity.

I have extensive experience in creating and managing nursing schedules to ensure adequate coverage while adhering to budget constraints. I use data-driven approaches to forecast staffing needs based on patient acuity and historical trends. I also collaborate with department heads to address any scheduling conflicts or shortages, ensuring that the unit operates efficiently and that staff are not overburdened.