In my previous role, I encountered a situation where a patient was experiencing severe anxiety due to their treatment regimen. I approached this by first ensuring the patient felt heard and understood. I then collaborated with the medical team to adjust the treatment plan to include more patient-centered care, such as providing more frequent check-ins and incorporating relaxation techniques. This not only helped manage the patient's anxiety but also improved their overall treatment compliance.

During busy shifts, I prioritize tasks based on urgency and patient needs. I start by assessing immediate patient care requirements and then move on to scheduled tasks. Using a checklist helps me ensure that nothing critical is overlooked. I also communicate frequently with my team to coordinate efforts and delegate tasks effectively, ensuring that all patients receive timely care.

Maintaining patient confidentiality is paramount. I adhere strictly to HIPAA guidelines, ensuring that patient information is only shared on a need-to-know basis. I use secure methods for documenting and transmitting patient data and always discuss sensitive information in private, secure areas. Additionally, I regularly update my knowledge on privacy laws and best practices to ensure continuous compliance.

Handling stress in high-pressure situations involves staying focused on the task at hand and maintaining clear communication with the team. I practice mindfulness techniques, such as deep breathing and short meditation breaks, to help manage stress levels. Additionally, I ensure I have a good work-life balance, which helps me return to work refreshed and ready to handle challenges positively.

I have extensive experience with various EHR systems, including Epic and Cerner. I am proficient in entering patient data accurately, generating reports, and using the systems to track patient care plans. My experience also includes training new staff on EHR usage, ensuring they understand the importance of data accuracy and security. I stay updated on new features and updates to maximize the efficiency and effectiveness of EHR use in clinical settings.