In my previous role, I successfully managed a team of NICU nurses during a sudden influx of critically ill neonates. I ensured clear communication, delegated tasks effectively, and provided emotional support to my team. By maintaining a calm demeanor, I helped stabilize the situation and ensured optimal patient care.

I prioritize tasks based on patient acuity and immediate needs, using a structured approach to ensure no critical care is overlooked. I also utilize time management tools, such as checklists and schedules, to streamline workflows and maintain efficiency.

I regularly review and update protocols with my team, conduct in-service training sessions, and perform audits to ensure compliance. I also encourage open communication to address any concerns or questions regarding protocols.

I address conflicts promptly by listening to all parties involved, identifying the root cause, and facilitating open dialogue. I encourage a culture of respect and collaboration, and I provide guidance to help team members find common ground and resolve issues amicably.

In one instance, I had to make a decision to limit aggressive interventions for a patient with a poor prognosis. I carefully considered the family's wishes, consulted with the healthcare team, and provided compassionate care to ensure the patient's comfort and dignity.