I have over 10 years of experience in managing patient access services, including overseeing the registration process, ensuring compliance with insurance regulations, and improving patient flow. My previous role involved leading a team of 50 staff members, implementing new technologies to streamline processes, and achieving a 95% patient satisfaction rate. I am adept at identifying areas for improvement and implementing strategies to enhance the overall patient experience.

In high-stress situations, I prioritize clear communication and quick decision-making. I ensure that my team is well-prepared with protocols and guidelines to handle emergencies. By maintaining a calm demeanor and providing support to my team, I help mitigate stress and ensure that patient needs are met efficiently. I also conduct regular training sessions to prepare the team for various scenarios, ensuring they are equipped to handle any situation.

I have implemented several strategies to improve patient satisfaction, including introducing a patient feedback system, enhancing the pre-registration process, and providing training to staff on customer service. Additionally, I introduced a concierge service to assist patients with their needs from arrival to departure. These initiatives resulted in a 20% increase in patient satisfaction scores and improved overall patient experience.

Ensuring compliance with healthcare regulations is a top priority. I regularly review and update our policies and procedures to align with the latest regulations. I also conduct regular audits and provide ongoing training to staff to ensure they are aware of and adhere to these regulations. By maintaining open communication with regulatory bodies and staying informed about changes, I ensure that our department operates within legal and ethical boundaries.

In a previous role, I encountered a significant conflict between two team members that was affecting overall team morale. I addressed the issue by holding individual and group meetings to understand the root cause of the conflict. I facilitated open communication and encouraged both parties to express their concerns. Through mediation and setting clear expectations, I was able to resolve the conflict, restore team cohesion, and improve productivity.