As a Medical Director, I would prioritize continuous quality improvement by establishing a robust feedback system from patients and staff. Regular training sessions and workshops would be conducted to keep the medical team updated with the latest practices. Additionally, I would implement a comprehensive monitoring system to track patient outcomes and ensure timely interventions for any deviations from the standard care protocols.

In such situations, I would first listen to all parties involved to understand the root cause of the conflict. I would then facilitate a mediation process to encourage open communication and mutual understanding. If necessary, I would involve human resources to ensure that the resolution aligns with organizational policies and promotes a harmonious work environment.

Technology should play a pivotal role in enhancing healthcare management by improving efficiency and accuracy. I believe in leveraging advanced electronic health records, telemedicine, and data analytics to optimize patient care and operational processes. Implementing AI-driven tools can also aid in early diagnosis and personalized treatment plans, ultimately leading to better patient outcomes.

Balancing clinical and administrative duties requires effective time management and delegation. I would allocate specific hours for clinical work and ensure that administrative tasks are streamlined through efficient processes and support staff. Regular team meetings and clear communication channels would help in aligning clinical objectives with administrative goals, ensuring both aspects receive adequate attention.

In a previous role, I faced a situation where a patient's family requested to withhold life-sustaining treatment against the patient's documented wishes. I upheld the patient's autonomy by respecting their advance directives, despite the family's pressure. This decision was supported by legal and ethical guidelines, emphasizing the importance of patient-centered care and informed consent.