I have over five years of experience in managing health services programs, focusing on improving patient care and operational efficiency. My role involved coordinating with healthcare providers, developing program protocols, and ensuring compliance with regulatory standards. I successfully led a team that implemented a new electronic health records system, which increased data accuracy and streamlined patient information management.

In high-pressure environments, I prioritize tasks by assessing their urgency and impact on patient care. I use tools like Gantt charts and project management software to organize tasks and delegate responsibilities effectively. This approach ensures that critical tasks are addressed promptly while maintaining overall program stability and patient safety.

To improve health services quality, I would focus on continuous improvement methodologies such as Lean and Six Sigma. These strategies involve analyzing current processes, identifying bottlenecks, and implementing targeted interventions. Additionally, I would promote a culture of feedback and regular training to enhance staff competencies and patient satisfaction.

I handle conflicts by fostering open communication and active listening. I encourage team members to express their concerns and work collaboratively to find mutually beneficial solutions. By maintaining a respectful and empathetic approach, I ensure that conflicts are resolved efficiently, preserving team cohesion and productivity.

I led a project to integrate telehealth services into our primary care settings, which significantly improved access to care for rural communities. This initiative reduced wait times by 30% and increased patient satisfaction scores. The project's success was evident in improved health outcomes and reduced hospital readmissions, demonstrating the value of innovative healthcare delivery models.