I have over three years of experience working with Medicaid applications, ensuring compliance with state and federal regulations. My role involved verifying applicant eligibility, processing documentation, and resolving discrepancies. I am proficient in using Medicaid management systems and staying updated on policy changes to provide accurate guidance to applicants and stakeholders.

I prioritize confidentiality by adhering to HIPAA regulations and organizational policies. I ensure secure handling of sensitive data, such as Social Security numbers and medical records, by using encrypted systems and limiting access to authorized personnel. I also maintain clear communication with applicants to explain how their information is protected.

In one instance, an applicant’s income documentation was inconsistent, causing delays. I collaborated with the applicant to gather additional proof, consulted with supervisors, and liaised with state agencies to clarify guidelines. By maintaining open communication and persistence, I resolved the issue, ensuring the applicant received timely approval.

I regularly attend state-sponsored training sessions, webinars, and workshops focused on Medicaid updates. I also subscribe to newsletters from relevant agencies and participate in professional networks to exchange insights. This proactive approach ensures I provide accurate and up-to-date information to applicants and colleagues.

I use time management strategies, such as prioritizing urgent cases and setting daily goals. I also leverage technology, like automated eligibility verification tools, to streamline processes. By maintaining organized workflows and double-checking details, I ensure accuracy while meeting deadlines in high-pressure environments.