In my previous role, I encountered a client who was struggling with severe anxiety during their recovery process. I maintained a calm demeanor and actively listened to their concerns, validating their feelings. I then introduced them to mindfulness techniques and breathing exercises, which helped them manage their anxiety. Over time, this approach built trust and improved their coping mechanisms, demonstrating the importance of patience and tailored support strategies.

I prioritize tasks based on the immediate needs and safety concerns of clients. For instance, if a client is experiencing a crisis, addressing that takes precedence. I also use a daily planner to schedule tasks and set realistic goals for each client session. This method ensures that all clients receive timely and appropriate attention, balancing urgent needs with ongoing support requirements.

Maintaining confidentiality is paramount. I adhere strictly to HIPAA guidelines and ensure that all client information is stored securely. During interactions, I use private spaces to discuss sensitive matters and avoid disclosing any personal details in public areas. Additionally, I educate clients about the importance of confidentiality, fostering a sense of trust and security in our relationship.

When faced with resistance, I first seek to understand the client's perspective and reasons behind their reluctance. I engage in open, non-judgmental communication to build rapport and trust. Offering choices and involving the client in decision-making can empower them and reduce resistance. Patience and persistence are key, as change often requires time and consistent, empathetic support.

In my previous role, I received specialized training in crisis intervention, which included de-escalation techniques and emergency response protocols. I have successfully applied these skills in situations where clients exhibited aggressive behavior or severe emotional distress. By maintaining a calm and supportive approach, I was able to stabilize the situation and connect the client with appropriate resources for further support.