I have extensive experience with various electronic records management systems, including OpenText and FileNet. In my previous role, I was responsible for implementing a new EDRMS that improved document retrieval efficiency by 30%. I am proficient in setting up retention schedules, managing user permissions, and ensuring compliance with regulatory standards.

I implement strict access controls and audit trails to ensure that only authorized personnel can access sensitive records. Regular training sessions are conducted to educate staff on data protection policies. Additionally, I conduct periodic audits to identify and mitigate any potential security risks.

I utilize automated tools for indexing and categorizing records, which significantly reduces manual processing time. Implementing a robust filing system and regular purging of obsolete records also helps in managing volumes efficiently. I also leverage technology to monitor and track the lifecycle of each record.

In such situations, I immediately initiate a thorough search using all available resources and collaborate with relevant departments to trace the record. If the record is still not found, I document the steps taken and report to the audit team, suggesting alternative solutions or evidence that might mitigate the impact.

In my previous role, I led the implementation of a new policy that standardized record-keeping practices across departments. This involved extensive stakeholder consultations, training sessions, and gradual rollout to ensure smooth adoption. The new policy resulted in a 20% reduction in record-related queries and improved overall efficiency.