In a previous role, I encountered a patient who was upset due to a long wait time. I listened to their concerns, apologized for the inconvenience, and provided them with an estimated wait time. I also offered them a beverage while they waited and updated them regularly on their status. By showing empathy and keeping them informed, I was able to calm their frustration and maintain a positive interaction.

I prioritize tasks by assessing their urgency and importance. I start with tasks that are time-sensitive or critical to the organization's operations, such as managing incoming calls or scheduling appointments. I then move on to less urgent tasks, ensuring that all responsibilities are addressed in a timely manner. I also use tools like to-do lists and calendars to stay organized and track my progress.

I have extensive experience with various record-keeping systems, including electronic health records (EHR) and legal document management software. In my previous role, I was responsible for accurately entering patient information, updating medical histories, and ensuring compliance with HIPAA regulations. I am proficient in using these systems to maintain accurate and secure records.

I handle confidential information with the utmost care and respect. I am well-versed in privacy laws and regulations, such as HIPAA, and I ensure that all sensitive information is stored securely and accessed only by authorized personnel. I also communicate the importance of confidentiality to others and take proactive measures to protect personal data.

I have extensive experience with multi-line phone systems and customer service software. In my previous roles, I managed multiple incoming calls efficiently, transferring calls to the appropriate departments and taking detailed messages when necessary. I am also proficient in using customer relationship management (CRM) software to track interactions, manage appointments, and provide excellent customer service.