In my previous role, I managed multiple rehousing projects, ensuring timely and efficient relocations for over 50 families. I coordinated with landlords, social services, and clients to secure suitable housing, handled logistics, and provided support throughout the transition. My experience includes budgeting, resolving conflicts, and maintaining compliance with housing regulations. I prioritize clear communication and empathy to address clients' needs while meeting organizational goals.

I use a combination of project management tools and prioritization frameworks to manage multiple cases. I assess urgency based on factors like client vulnerability, lease expiration dates, and funding deadlines. Daily task lists and regular check-ins with stakeholders help me stay organized. I also delegate tasks when appropriate and maintain open communication to ensure no case is overlooked. This approach allows me to balance efficiency with the quality of service.

I approach conflicts with a problem-solving mindset, focusing on mediation and finding mutually beneficial solutions. I listen to both parties to understand their concerns, then work to negotiate terms that align with housing regulations and client needs. If necessary, I involve legal or social service teams to ensure compliance and fairness. My goal is to maintain positive relationships while advocating for the client's best interests.

I stay updated on housing regulations and funding guidelines through continuous training and collaboration with legal and compliance teams. I maintain detailed documentation for each case, including eligibility checks, lease agreements, and progress reports. Regular audits and internal reviews help identify and address potential compliance issues early. By fostering strong relationships with regulatory bodies, I ensure our rehousing projects meet all legal and funding requirements.

I recognize that rehousing can be stressful, so I provide emotional support by actively listening to clients' concerns and validating their experiences. I connect them with counseling services or support groups when needed and ensure they feel informed and empowered throughout the process. By building trust and maintaining open communication, I help clients navigate the transition with confidence and dignity.