In my previous role, a patient became irate when they were informed of a long wait time. I remained calm and empathetic, acknowledging their frustration and offering them the option to reschedule or wait in a more comfortable area. I also informed the radiologist about the situation to see if there was any way to expedite the process. My approach helped de-escalate the situation and the patient left with a more positive experience.

I prioritize tasks by assessing their urgency and importance. For example, I would first address any patient emergencies or urgent administrative tasks that require immediate attention. I then move on to scheduling appointments and managing patient inquiries. I also use a to-do list to keep track of tasks and ensure nothing is overlooked. This method helps me manage my time effectively and maintain a smooth workflow.

I have extensive experience with various medical scheduling software, including Epic and Cerner. I am proficient in managing patient appointments, updating patient records, and ensuring that all scheduling conflicts are resolved promptly. My experience has taught me to be meticulous and detail-oriented, ensuring that all appointments are accurately recorded and communicated to the relevant staff.

I am well-versed in HIPAA regulations and take patient confidentiality very seriously. I ensure that all patient information is stored securely and only shared on a need-to-know basis. I also educate myself on any updates to HIPAA regulations to ensure ongoing compliance. Additionally, I maintain a professional demeanor and avoid discussing patient information in public areas.

In my previous role, I frequently handled insurance and billing inquiries. I was responsible for verifying patient insurance coverage, explaining billing procedures, and addressing any billing concerns. I also worked closely with the billing department to resolve any discrepancies. My experience has equipped me with the knowledge to handle these inquiries efficiently and ensure that patients are well-informed about their financial responsibilities.