In my previous role, I encountered a patient who was extremely anxious about their treatment. I maintained a calm demeanor and actively listened to their concerns, reassuring them with clear explanations and empathy. By validating their feelings and providing continuous support, I was able to help them feel more at ease and cooperate with their care plan.

I prioritize tasks based on the urgency and severity of the patients' needs. For instance, if a patient requires immediate medical attention, I address that first. I also use a checklist to ensure no critical tasks are overlooked. Regular communication with the healthcare team helps in coordinating efforts and efficiently managing patient care.

I strictly adhere to HIPAA regulations and maintain confidentiality by only discussing patient information in secure, private settings. I also ensure that electronic records are accessed only when necessary and are properly secured. Educating fellow staff members about the importance of patient confidentiality is another strategy I employ to uphold privacy standards.

I manage stress by practicing mindfulness and deep breathing exercises, which help me stay focused and calm. I also prioritize self-care to maintain my physical and mental health. Effective time management and delegation of tasks when necessary also contribute to managing pressure effectively.

In my previous role, I noticed a recurring issue with patient wait times. I proposed a streamlined check-in process and collaborated with the team to implement it. This not only reduced wait times but also improved patient satisfaction scores by ensuring a more efficient and patient-friendly experience.