I prioritize staying updated on regulatory changes and implementing evidence-based practices. Regular audits, staff training, and clear documentation are key strategies. I also foster open communication with teams to address compliance gaps promptly. By aligning workflows with standards like CMS and Joint Commission requirements, I ensure consistent quality care and minimize risks.

I approach conflicts with active listening and empathy, ensuring all perspectives are heard. I facilitate collaborative discussions to find common ground and focus on patient-centered solutions. By fostering a culture of respect and transparency, I help teams resolve disagreements constructively, ensuring smooth operations and maintaining high-quality care delivery.

In a previous role, I noticed delays in patient discharge processes. I conducted a root cause analysis and identified inefficiencies in documentation workflows. By streamlining processes and implementing a standardized checklist, we reduced discharge times by 20%, improving patient satisfaction and bed turnover rates.

I use key performance indicators (KPIs) such as patient outcomes, readmission rates, and compliance metrics. Regular data analysis and benchmarking against industry standards help assess progress. I also gather feedback from staff and patients to ensure initiatives are effective and sustainable, making adjustments as needed to achieve continuous improvement.

Patient feedback is invaluable for identifying areas of improvement and ensuring care aligns with their needs. I systematically collect feedback through surveys and focus groups, analyze trends, and integrate insights into quality initiatives. This patient-centered approach enhances satisfaction, builds trust, and drives meaningful improvements in care delivery.