In my previous role at XYZ Hospital, I noticed a high rate of readmissions within 30 days for patients with chronic conditions. Through data analysis, I identified that lack of follow-up care and patient education were the primary causes. I proposed a new protocol that included mandatory follow-up calls and personalized education sessions. This initiative reduced readmission rates by 20% within six months.

I prioritize projects based on their potential impact on patient outcomes and the feasibility of implementation. For example, if a project can significantly reduce patient wait times with minimal resources, it would be prioritized over a more complex project requiring extensive funding. I also consider stakeholder input and current healthcare trends to ensure alignment with organizational goals.

I believe in fostering a collaborative environment where staff feel valued and heard. I start by clearly communicating the benefits of the initiative to both patients and staff. I also involve key stakeholders early in the planning process to gather their insights and gain their buy-in. Regular updates and recognition of contributions help maintain engagement and momentum.

Success is measured through a combination of qualitative and quantitative metrics. For instance, I track key performance indicators (KPIs) such as patient satisfaction scores, process efficiency, and clinical outcomes. Additionally, I gather feedback from staff and patients to assess the project's impact on the overall care experience. Continuous monitoring and adjustments ensure sustained improvement.

In a previous project to standardize medication administration procedures, we encountered resistance from some nursing staff who were accustomed to their own methods. I addressed this by organizing training sessions that highlighted the safety benefits of the new procedures. I also created a feedback loop where staff could voice concerns and suggest improvements. Over time, the resistance diminished as staff saw the positive impact on patient safety.