When a customer is unhappy, I first listen attentively to their concerns without interrupting. I then apologize sincerely and assure them that their satisfaction is my priority. Depending on the issue, I might offer a complimentary item, escalate the matter to a manager, or take other appropriate actions to resolve the situation. My goal is to turn their negative experience into a positive one, ensuring they leave with a good impression of the restaurant.

I prioritize tasks based on urgency and importance. For example, seating guests promptly is crucial to avoid long wait times, so I focus on that first. I use a system to keep track of reservations and phone calls, ensuring nothing is overlooked. Staying organized and maintaining a calm demeanor helps me handle multiple responsibilities efficiently, even during peak hours.

I greet guests with a warm smile and friendly demeanor as soon as they arrive. I make sure the seating area is clean and well-organized, and I pay attention to small details like lighting and music to create a pleasant ambiance. I also maintain open communication with the kitchen and waitstaff to ensure smooth service, which contributes to a positive dining experience.

I politely inform guests about the wait time and offer them the option to wait in a comfortable area or provide an estimated time for seating. I keep them updated regularly and, if possible, offer complimentary drinks or snacks to make the wait more pleasant. Clear communication and empathy are key to ensuring guests feel valued, even during busy times.

I always repeat the details back to the customer to confirm accuracy, whether it’s a reservation time, special requests, or menu items. I also use a reservation system or notepad to document information clearly. Double-checking details helps prevent errors and ensures a smooth dining experience for both the guests and the staff.