I have over five years of experience in managing health center operations, including overseeing daily activities, supervising staff, and ensuring compliance with health regulations. My role involved coordinating with healthcare providers, managing inventory, and implementing quality improvement initiatives to enhance patient care and operational efficiency.

I believe in open communication and active listening to address conflicts within a team. I encourage team members to express their concerns and work collaboratively to find solutions. By fostering a supportive environment and setting clear expectations, I ensure that challenges are resolved effectively and team morale remains high.

I focus on providing excellent customer service by ensuring timely appointments, clear communication, and personalized care. I also regularly gather patient feedback through surveys and implement improvements based on their suggestions. By prioritizing patient needs and maintaining a welcoming environment, I aim to enhance overall satisfaction.

I would develop a comprehensive budget that includes all operational expenses, such as staffing, supplies, and equipment. I prioritize cost-effective solutions and regularly review financial performance to ensure alignment with budget goals. By forecasting future needs and seeking opportunities for cost savings, I ensure financial stability and resource optimization.

At my previous role, I led the implementation of a new telehealth service, which significantly improved access to care for remote patients. I coordinated with IT and healthcare teams to set up the necessary infrastructure and trained staff on the new system. The program was well-received by patients and resulted in a 30% increase in service utilization.