I have over three years of experience as an administrative assistant in a busy clinic, where I managed patient records, scheduled appointments, and coordinated communication between healthcare providers and patients. I am proficient in using electronic health record (EHR) systems and ensuring compliance with privacy regulations like HIPAA. My organizational skills and attention to detail have consistently helped streamline operations and improve patient satisfaction.

I prioritize tasks by assessing urgency and importance, using tools like to-do lists and calendar reminders. For example, I ensure patient appointments and urgent communications are addressed first, while administrative tasks like filing or data entry are scheduled during quieter periods. I also maintain open communication with my team to stay aligned on priorities and deadlines, ensuring nothing falls through the cracks.

I handle confidential patient information with the utmost care, adhering strictly to HIPAA guidelines and organizational policies. I ensure that all records are securely stored, whether digitally or physically, and only share information with authorized personnel. I also stay updated on best practices for data security and regularly review protocols to maintain compliance and protect patient privacy.

Once, a patient was upset about a scheduling error that caused a delay in their appointment. I listened empathetically, apologized for the inconvenience, and quickly rescheduled their appointment for the earliest available slot. I also followed up with the healthcare provider to ensure the patient received prompt care. The patient appreciated my responsiveness, and the situation was resolved amicably, reinforcing the importance of clear communication and problem-solving.

I am proficient in using electronic health record (EHR) systems like Epic and Cerner, as well as Microsoft Office Suite for documentation and communication. I also have experience with scheduling software such as Athenahealth and have used telehealth platforms for virtual appointments. My technical skills enable me to efficiently manage administrative tasks and support healthcare providers in delivering quality care.