In my previous role, I worked extensively with patients diagnosed with schizophrenia, bipolar disorder, and severe depression. I provided comprehensive case management, including medication management, therapy coordination, and crisis intervention. I collaborated with psychiatrists, social workers, and family members to create individualized care plans. My approach emphasizes empathy, active listening, and evidence-based practices to stabilize patients and improve their quality of life. I also facilitated group therapy sessions and educated patients on coping strategies, ensuring they felt supported throughout their recovery journey.

I prioritize my caseload by assessing the urgency and severity of each patient's needs. High-risk patients, such as those experiencing suicidal ideation or acute psychosis, are addressed immediately. I use electronic health records to track progress and set reminders for follow-ups. Time management is key—I allocate specific blocks for patient visits, documentation, and team meetings. I also delegate tasks when appropriate, such as coordinating with social workers for housing or financial assistance. Regularly reviewing and adjusting my schedule ensures that all patients receive timely and effective care while maintaining a balanced workload.

When a patient is non-compliant, I first seek to understand the underlying reasons, such as side effects, lack of insight, or external stressors. I engage in open, non-judgmental conversations to build trust and address concerns. If necessary, I collaborate with the treatment team to adjust the plan, making it more manageable or acceptable to the patient. Education plays a crucial role—I explain the importance of adherence and its impact on their well-being. For persistent non-compliance, I involve family members or community resources to provide additional support and ensure continuity of care.

When de-escalating a crisis, I remain calm and use a non-threatening tone to communicate. I assess the situation quickly, ensuring the environment is safe for both the patient and staff. Active listening and validation of the patient's feelings help reduce agitation. I employ grounding techniques, such as deep breathing exercises, to help them regain control. If needed, I involve the crisis intervention team or administer prescribed medications. Post-crisis, I debrief with the patient to identify triggers and develop strategies to prevent future episodes, ensuring they feel heard and supported throughout the process.

Effective communication with interdisciplinary teams involves regular meetings, clear documentation, and mutual respect. I actively participate in team discussions, sharing updates on patient progress and any concerns. I use standardized tools like SBAR (Situation, Background, Assessment, Recommendation) to convey information concisely. I also maintain open lines of communication through emails or secure messaging platforms for urgent matters. By fostering a collaborative environment, I ensure that all team members are aligned on treatment goals, which enhances patient outcomes and streamlines care delivery.