During my tenure at a mental health facility, I encountered a patient who was experiencing acute psychosis and became aggressive. I maintained a calm demeanor, ensured the safety of everyone in the room, and utilized therapeutic communication techniques to de-escalate the situation. I collaborated with the multidisciplinary team to adjust the patient's medication and provide ongoing support, which ultimately led to a more stable and cooperative patient.

I prioritize tasks based on urgency and patient needs, using a structured schedule and checklists to ensure comprehensive care. I regularly assess patient conditions and adapt my plan of care accordingly. By delegating appropriately and seeking support from colleagues when necessary, I maintain efficiency and deliver high-quality care without compromising on patient interaction and support.

I strictly follow HIPAA guidelines by limiting information disclosure to authorized personnel only and using secure communication channels. I educate patients on the importance of confidentiality and ensure that all electronic and paper records are stored securely. By conducting regular self-audits and staying updated on HIPAA changes, I maintain a high standard of patient privacy and trust.

I believe in empowering patients through education by providing clear, understandable information about their conditions, treatment options, and self-management strategies. I encourage active participation in care plans and decision-making processes, fostering a collaborative relationship. By tailoring educational materials and using accessible language, I help patients feel more in control and informed, which enhances their overall well-being.

I have extensive experience in crisis intervention, having completed specialized training in de-escalation techniques. I use a combination of verbal and non-verbal strategies, such as active listening, empathy, and maintaining a safe distance, to prevent escalation. I also utilize therapeutic holds when necessary, always prioritizing the safety of the patient and others. My approach is grounded in understanding the patient's perspective and addressing their immediate needs.