In my previous role, I encountered a patient who was extremely anxious about their upcoming procedure. To handle this, I took the time to listen to their concerns, provided detailed information about the process, and reassured them by sharing positive experiences from other patients. I also coordinated with the medical team to ensure they were prepared for the patient's anxiety, which helped create a more comfortable environment. Ultimately, the patient felt more at ease and expressed gratitude for the support.

I prioritize tasks by first assessing their urgency and impact on patient care. I create a to-do list and categorize tasks into immediate, high, medium, and low priority. I also utilize tools like calendars and reminders to stay organized. When dealing with multiple responsibilities, I communicate with my team to delegate when possible and ensure that critical tasks are addressed promptly. This approach helps me maintain efficiency and deliver high-quality patient service.

I have extensive experience in managing medical records, including entering patient information, updating charts, and ensuring accuracy. I am well-versed in HIPAA regulations and always adhere to strict confidentiality protocols. In my previous role, I implemented a system for secure document storage and access, which reduced errors and improved record-keeping efficiency. I am committed to maintaining the highest standards of patient privacy and data security.

When handling patient complaints, I approach the situation with empathy and a willingness to understand their concerns. I listen carefully, ask clarifying questions, and acknowledge their feelings. I then work to find a solution or escalate the issue to the appropriate department if necessary. I follow up with the patient to ensure their concerns have been addressed and to maintain a positive relationship. My goal is to turn dissatisfaction into a positive experience by demonstrating genuine care and responsiveness.

I have hands-on experience with various EHR systems, including Epic and Cerner. I am proficient in entering patient data, scheduling appointments, and generating reports. I have also participated in training sessions to stay updated on system enhancements. My experience includes troubleshooting common issues and collaborating with IT support to resolve more complex problems. I am confident in my ability to efficiently navigate and utilize EHR systems to support patient care and administrative tasks.