In my previous role, a provider faced significant billing discrepancies that threatened their contract renewal. I initiated a detailed audit, collaborating with the finance and IT departments to trace the errors. Through clear communication and a systematic approach, we identified a software glitch as the root cause. I facilitated a quick software update and provided the provider with a transparent explanation and corrective action plan, ultimately restoring their confidence and ensuring contract continuity.

I prioritize tasks by assessing urgency and impact on provider satisfaction and operational efficiency. Using a digital task management tool, I categorize tasks into high, medium, and low priority. High-priority issues, such as immediate service disruptions, are addressed first. I also schedule regular check-ins with providers to anticipate needs and adjust priorities accordingly, ensuring timely resolution of all issues.

Maintaining strong relationships involves regular communication, responsiveness, and proactive problem-solving. I schedule quarterly reviews with providers to discuss performance, gather feedback, and address any concerns. By being readily available and transparent in my dealings, I build trust and rapport. Additionally, I celebrate successes and milestones with providers, reinforcing our partnership and mutual commitment to quality care.

I approach conflicts with a neutral and empathetic stance, aiming to understand the perspectives of both parties. I facilitate open dialogue, encouraging constructive feedback and identifying common goals. By mediating discussions and proposing balanced solutions, I help resolve disputes amicably. My goal is to maintain a collaborative environment that prioritizes the best interests of both the provider and the organization.

In my previous role, I regularly updated my knowledge of healthcare regulations through webinars, seminars, and industry publications. I conducted regular compliance audits and provided training to staff on new regulations. By establishing a robust compliance checklist and collaborating with legal experts, I ensured that all provider interactions and contracts adhered to the latest standards, minimizing legal risks and enhancing operational integrity.