In my previous role, I managed a network of over 200 healthcare providers, ensuring compliance with contractual agreements and addressing any issues promptly. I built strong relationships through regular communication, site visits, and collaborative problem-solving. My efforts resulted in a 15% increase in provider satisfaction scores and improved network performance metrics.

I approach conflicts with a focus on open communication and mutual understanding. I listen to the provider's concerns, analyze the situation objectively, and work collaboratively to find a resolution that aligns with organizational goals. In one instance, I resolved a billing dispute by facilitating a meeting between the provider and our finance team, leading to a long-term solution and strengthened partnership.

I prioritize proactive engagement by conducting regular check-ins, providing timely updates on policy changes, and offering training or resources to address challenges. I also analyze feedback to identify trends and implement improvements. For example, I introduced a provider portal that streamlined communication, reducing response times by 30% and significantly improving satisfaction rates.

I stay updated on industry regulations by attending webinars, subscribing to industry newsletters, and collaborating with compliance teams. I ensure provider compliance by conducting regular audits, providing clear guidelines, and offering training sessions. In my last role, I implemented a compliance monitoring system that reduced audit discrepancies by 25%.

I successfully onboarded a large specialty clinic by coordinating with internal teams to streamline credentialing and contracting processes. I provided the clinic with a detailed onboarding guide and assigned a dedicated point of contact for support. Within three months, the clinic was fully operational, contributing to a 10% increase in network capacity and improved patient access to specialized care.