In my previous role, I successfully built and maintained relationships with over 50 healthcare providers by conducting regular check-ins, addressing their concerns promptly, and ensuring their needs were met. I utilized CRM tools to track interactions and followed up on feedback to improve service delivery. My approach focused on transparency and collaboration, which helped in fostering trust and long-term partnerships.

When conflicts arise, I prioritize open communication and active listening to understand the provider's perspective. I aim to find common ground and propose solutions that align with both parties' goals. For example, I once resolved a billing dispute by facilitating a meeting between the provider and our finance team, leading to a mutually beneficial agreement. My goal is always to maintain a positive relationship while addressing the issue effectively.

I focus on proactive engagement, regular feedback collection, and personalized support to ensure provider satisfaction. For instance, I implemented a quarterly satisfaction survey to identify pain points and introduced tailored training sessions to address gaps. By consistently delivering value and demonstrating responsiveness, I’ve achieved a 95% retention rate among providers in my previous role.

I stay updated by subscribing to industry newsletters, attending webinars, and participating in professional networks. Additionally, I collaborate with internal compliance teams to ensure our practices align with current regulations. For example, I recently attended a conference on telehealth regulations, which helped me advise providers on adapting to new policies, ensuring compliance and seamless operations.

I spearheaded a partnership initiative to onboard a network of specialty care providers, which increased our service offerings by 20%. I coordinated cross-functional teams, developed tailored onboarding materials, and provided ongoing support to ensure a smooth transition. This initiative not only expanded our network but also improved patient access to specialized care, resulting in a 15% increase in patient satisfaction scores.