In my previous role, I managed a sudden influx of inquiries from providers due to a system update. I implemented a triage system to prioritize urgent issues, delegated tasks to my team members, and ensured clear communication channels were maintained. By leveraging our CRM system, I was able to track and resolve each inquiry efficiently, resulting in a 20% reduction in response time and positive feedback from the providers.

I stay updated with the latest regulatory changes and conduct regular training sessions for my team. I also implement internal audits and cross-check processes to ensure compliance. For example, I recently led a project to update our provider contracts to align with new HIPAA regulations, ensuring all documentation was reviewed and updated accordingly.

In one instance, a provider was dissatisfied with the service turnaround time. I mediated the situation by first understanding the provider's concerns and then reviewing our internal processes. I identified bottlenecks and implemented process improvements, which reduced the turnaround time by 15%. I also communicated the changes to the provider, who was satisfied with the resolution.

I use a combination of tools like Trello and Asana to organize tasks and set deadlines. I prioritize based on urgency and impact, ensuring critical tasks are addressed first. For example, during a recent system migration, I prioritized tasks that would minimize downtime and impact on provider operations, ensuring a smooth transition.

I focus on proactive communication, regular feedback sessions, and personalized service. For instance, I implemented a monthly newsletter to keep providers informed about updates and changes. I also introduced a feedback loop where providers can suggest improvements, which has led to a 10% increase in satisfaction scores and higher retention rates.