In a previous role, I identified that a group of providers were dissatisfied with the EHR system. I conducted a series of interviews to understand their pain points and then worked with the IT team to customize the interface to better suit their workflow. The outcome was a 30% increase in provider satisfaction and a 15% reduction in documentation time, leading to improved patient care and provider morale.

I prioritize tasks based on their impact on provider satisfaction and the urgency of the issue. For example, if a new policy is causing significant disruption, I would address that first. I also use project management tools to track progress and ensure that all tasks are completed on time. Regular communication with stakeholders helps me stay aligned with their needs and adjust priorities as necessary.

I use a combination of surveys, focus groups, and one-on-one interviews to gather feedback. I also observe providers in their work environment to understand their challenges firsthand. Once I have the feedback, I categorize it by theme and prioritize the most impactful issues. I then work with cross-functional teams to develop and implement solutions, ensuring that provider voices are heard and valued.

I address resistance by first understanding the root cause of the provider's concerns. I then provide clear, data-driven explanations of the benefits of the new process or technology. I also offer training and support to help them adapt. By involving providers in the planning process and showing empathy, I can often turn resistance into acceptance and even enthusiasm.

In one instance, I noticed that the scheduling system was causing delays in patient care. I collaborated with the IT and operations teams to streamline the system. We implemented a new scheduling algorithm that reduced wait times by 20%. This not only improved provider satisfaction but also enhanced patient experience, demonstrating the importance of cross-departmental collaboration.