In my previous role, I developed a strategy that involved regular communication through newsletters and quarterly meetings to keep providers updated on new policies and incentives. I also implemented a feedback loop where providers could voice concerns and suggestions, which I then presented to management. This approach not only improved engagement but also led to a 20% increase in provider satisfaction scores.

I believe in addressing conflicts promptly and transparently. My approach involves active listening to understand the root cause of the disagreement and then facilitating a dialogue between the involved parties. By focusing on mutual understanding and finding common ground, I've successfully resolved conflicts that led to stronger relationships and improved collaboration.

I primarily use provider satisfaction surveys, participation rates in training and educational programs, and feedback on policy changes. Additionally, I track the number of new providers onboarded and the retention rates of existing providers. These metrics help me gauge the effectiveness of engagement strategies and identify areas for improvement.

I regularly attend industry conferences, participate in webinars, and subscribe to relevant publications and journals. I also engage with a network of peers in similar roles to exchange insights and best practices. This continuous learning helps me anticipate changes and adapt engagement strategies accordingly.

In my last position, I introduced a digital platform for providers to access training materials, submit claims, and communicate with our team. This not only streamlined processes but also increased engagement by making interactions more convenient and efficient. The platform's analytics also provided valuable insights into provider behavior and preferences.