I have extensive experience with medical billing software, including systems like Epic, Cerner, and Medisoft. I am proficient in entering patient data, generating invoices, and processing insurance claims. My familiarity with these platforms allows me to efficiently manage large volumes of billing data while ensuring accuracy and compliance with healthcare regulations. I also stay updated on software updates and new features to optimize billing processes.

When dealing with denied or rejected claims, I first review the explanation of benefits (EOB) to identify the reason for denial. Common issues include coding errors or missing information. I then correct the errors, gather any required documentation, and resubmit the claim promptly. I also follow up with insurance companies to ensure timely resolution. My goal is to minimize revenue loss and maintain positive relationships with both patients and insurers.

To ensure accuracy, I double-check all patient and insurance information before submitting claims. I verify coding accuracy using the latest ICD and CPT codes and cross-reference them with patient records. I also perform regular audits of billing data to identify and correct discrepancies. Staying organized and detail-oriented helps me maintain high accuracy rates, which is crucial for minimizing claim rejections and ensuring timely payments.

I communicate with patients in a clear and empathetic manner, explaining their bills and any insurance-related details. I provide itemized statements and answer questions about charges, payment plans, or financial assistance options. If there are disputes, I investigate the issue and work to resolve it promptly. My approach ensures patients feel informed and supported, which helps maintain trust and satisfaction.

I stay updated on billing regulations by attending industry webinars, subscribing to healthcare newsletters, and participating in professional development courses. I also regularly review updates from organizations like CMS and AAPC. Staying informed about changes in coding standards, compliance requirements, and reimbursement policies ensures that my billing practices remain current and compliant, reducing the risk of errors or penalties.