I have extensive experience with various medical billing software systems, including Epic, Cerner, and Meditech. My proficiency includes managing claims, processing payments, and handling denials. I am adept at customizing reports to track billing performance and identify areas for improvement.

I ensure accuracy by meticulously reviewing each step of the billing process, from claim submission to payment reconciliation. I utilize checklists and follow established protocols to minimize errors. Additionally, I regularly update my knowledge on coding changes and insurance regulations to maintain compliance and accuracy.

When handling billing disputes, I first thoroughly review the claim and any correspondence from the insurance provider. I then engage in clear, professional communication to resolve issues, often providing additional documentation or clarifying services rendered. My goal is to reach a mutual understanding and expedite the resolution process.

I stay updated by regularly attending webinars, workshops, and training sessions offered by professional organizations such as the American Medical Billing Association. I also subscribe to industry newsletters and participate in online forums to discuss and learn about new regulations and coding updates.

One challenging situation involved a complex claim that was repeatedly denied due to incorrect coding. I meticulously reviewed the patient's records, corrected the coding errors, and resubmitted the claim with detailed explanations. Through persistent follow-up and clear communication with the insurance company, I successfully secured the payment.