During my tenure at a previous facility, I encountered a resident who was non-compliant with their medication regimen. I approached the situation by first understanding their concerns through active listening. I then collaborated with the nursing team to develop a personalized plan, ensuring the resident felt heard and involved. This approach not only improved compliance but also strengthened the resident's trust in the care team.

I prioritize tasks based on the urgency and severity of the patients' needs. I start with immediate care requirements, such as administering medications at the correct times, and then move on to other tasks like personal care and housekeeping. I also use a checklist to ensure nothing is overlooked and adjust priorities as new needs arise throughout the shift.

I believe in the importance of self-care and maintaining a balanced lifestyle to sustain a positive attitude. I practice mindfulness and take short breaks to recharge during my shifts. Additionally, I engage with my colleagues for mutual support and share positive experiences with the team to foster a compassionate environment.

I use clear, simple language and non-verbal cues like gestures and facial expressions to communicate effectively. For patients with cognitive impairments, I rely on familiar routines and visual aids. I also encourage family members to participate in communication when possible, as they often know the best ways to connect with their loved ones.

I am proficient in using EHR systems, having worked with several platforms in my previous roles. I ensure patient information is managed securely by following strict protocols for data entry and access. I also regularly update my knowledge on privacy laws and best practices to protect sensitive information and maintain patient confidentiality.