One challenging situation I encountered was when a patient with dementia became agitated and aggressive. I remained calm and used de-escalation techniques, such as speaking softly and maintaining eye contact, to help the patient feel safe. I also involved the patient's family to better understand their triggers and preferences. By creating a calm environment and using a compassionate approach, I was able to help the patient feel more at ease and reduce their agitation.

I prioritize tasks based on the urgency of the patient's condition and the acuity level. For example, I would address a patient with a high fever or severe pain before attending to a patient with minor discomfort. I also use a checklist to ensure I don't miss any critical tasks. Additionally, I communicate with my team to delegate tasks when necessary, ensuring that all patients receive timely care.

I strictly adhere to HIPAA regulations by only discussing patient information in secure, private settings and avoiding the use of personal devices for patient-related communications. I also ensure that all patient records are stored securely and that access is restricted to authorized personnel. Regularly reviewing HIPAA guidelines and participating in training sessions helps me stay updated on the latest requirements and best practices.

I manage stress by taking short breaks to clear my mind and practicing deep breathing exercises. I also find it helpful to focus on the positive outcomes of my work and the impact it has on patients' lives. Additionally, I maintain open communication with my colleagues and seek support when needed. By staying organized and prioritizing tasks, I can better manage my workload and maintain a positive attitude.

I have extensive experience with various EHR systems, including Epic and Cerner. I ensure accurate documentation by double-checking all entries before submission and following the facility's documentation guidelines. I also use templates and shortcuts to streamline the process and reduce errors. Regular training and staying updated on system updates help me maintain proficiency and accuracy in my documentation.