In my previous role, I encountered a case involving a patient with complex medical needs who was resistant to home care. I conducted a thorough assessment, identified the patient's concerns, and tailored a care plan that addressed both medical and emotional needs. By involving the family and coordinating with multiple healthcare providers, I was able to ensure the patient received comprehensive care, leading to improved health outcomes and patient satisfaction.

I prioritize tasks based on the urgency and complexity of each case. Using a case management software, I track deadlines and milestones for each patient. I also conduct regular assessments to identify any changes in condition that may require immediate attention. By maintaining clear communication with the interdisciplinary team and the patients, I ensure that all critical tasks are addressed promptly and efficiently.

Effective communication involves active listening, clear explanations, and empathy. I ensure to use plain language to avoid medical jargon, ask open-ended questions to understand their perspective, and provide regular updates. I also encourage feedback and questions, which helps build trust and ensures that the patient and family are fully informed and involved in the care plan.

Conflicts are addressed through open dialogue and a focus on the patient's best interests. I encourage team members to express their concerns and listen to each other's perspectives. By seeking common ground and collaborative solutions, I help resolve disagreements amicably. I also document any conflicts and resolutions to ensure transparency and accountability.

I have extensive experience with various EHR systems, which I use to document patient interactions, track care plans, and monitor outcomes. I ensure that all information is entered accurately and promptly to facilitate seamless communication among healthcare providers. EHRs also help in generating reports for quality improvement and ensuring compliance with regulatory standards.