In my previous role as a Primary Care Panel Coordinator, I managed a panel of 1,500 patients, ensuring timely access to care and optimizing patient flow. I coordinated with physicians, nurses, and support staff to address patient needs, implemented care management programs, and tracked patient outcomes. My experience includes using EHR systems to monitor patient data and improve care delivery efficiency.

I prioritize tasks by assessing the urgency and complexity of patient needs. I use a triage system to categorize patients based on their health status and care requirements. Regularly reviewing patient data helps me identify those who require immediate attention, such as patients with chronic conditions or those due for preventive care. I also collaborate with the care team to delegate tasks effectively, ensuring that no patient falls through the cracks.

To enhance patient engagement, I implement personalized care plans that address individual patient needs and preferences. I use communication tools like patient portals and reminder systems to keep patients informed and involved in their care. Regular follow-ups and open communication channels help build trust and ensure patients feel supported. Additionally, I gather feedback through surveys and focus groups to continuously improve our services.

I approach conflicts by fostering open communication and active listening. I encourage team members to express their concerns and perspectives, ensuring that everyone feels heard. I facilitate discussions to find common ground and solutions that align with our shared goals. If necessary, I escalate the issue to senior management while maintaining confidentiality and respect for all parties involved.

I stay updated by regularly attending professional development workshops, webinars, and conferences focused on primary care and patient management. I also subscribe to relevant journals and newsletters to keep abreast of the latest research and guidelines. Additionally, I engage with professional networks and participate in online forums to exchange knowledge and best practices with peers in the field.