In my previous role as a Practice Support Specialist, I was tasked with implementing a new electronic health record (EHR) system. I collaborated with the IT department to ensure the system was compatible with our existing infrastructure. I also conducted training sessions for the staff to familiarize them with the new system. By the end of the implementation, we saw a significant improvement in efficiency and data accuracy, which was a key success metric for the project.

I prioritize tasks by first identifying which tasks are time-sensitive and which have the most significant impact on the practice's operations. I use a task management tool to track deadlines and set reminders. Additionally, I regularly communicate with my team and supervisors to ensure alignment on priorities. This approach helps me manage my time effectively and ensures that critical tasks are completed on time.

In a fast-paced environment, I maintain a calm demeanor by focusing on the task at hand and breaking it down into manageable steps. I also practice deep breathing exercises to stay composed. Communication is key; I ensure that I clearly convey any issues or concerns to my team and seek their input. This collaborative approach helps alleviate stress and allows us to work together to find solutions efficiently.

I stay updated by regularly attending industry conferences, webinars, and workshops. I also subscribe to relevant industry publications and regulatory bodies' updates. Additionally, I engage in online forums and professional networks to discuss and share insights with peers. This continuous learning approach ensures that I am well-informed about the latest trends and regulations, which is crucial for my role in providing support to the practice.

In my previous role, I noticed that the process for patient intake was time-consuming and prone to errors. I introduced a digital intake form that integrated with our EHR system, reducing the time spent on data entry and minimizing errors. This change not only improved efficiency but also enhanced the patient experience by reducing wait times. The positive feedback from both staff and patients validated the success of this initiative.