In my previous role as a receptionist, I often had to handle multiple phone lines, greet visitors, and manage appointment schedules simultaneously. I developed a system where I prioritized tasks based on urgency and used a digital calendar to keep track of appointments. This allowed me to maintain a high level of efficiency and ensure that no task was overlooked. I believe this experience will be beneficial in the Practice Support Assistant role where multitasking is crucial.

I would approach the situation with empathy and patience, allowing the patient to express their concerns fully. I would then apologize for any inconvenience caused and assure them that their concerns are being taken seriously. I would offer to escalate the issue to a manager if necessary and follow up to ensure the problem is resolved to their satisfaction. My goal would be to turn a negative experience into a positive one by demonstrating genuine care and responsiveness.

In my previous job, I was trained to use EMR (Electronic Medical Records) software to input patient data, schedule appointments, and manage prescriptions. I am comfortable navigating through various software interfaces and understand the importance of data accuracy and confidentiality. I am eager to learn any new systems specific to this practice and am confident in my ability to quickly adapt to new technologies.

I prioritize tasks based on their urgency and importance, using tools like to-do lists and calendars to keep track of deadlines. I also communicate with my team to ensure that we are aligned on priorities and can assist each other when needed. By breaking down larger tasks into smaller, manageable steps, I can maintain a steady workflow and ensure that critical tasks are completed on time.

Once, when a patient had missed their appointment due to a transportation issue, I arranged for a taxi to pick them up for their rescheduled time. I also followed up with the patient to ensure they arrived safely and were comfortable with the new arrangement. This small gesture not only resolved their immediate problem but also demonstrated our commitment to patient care and satisfaction.