In my previous role, I encountered a patient who was upset due to long wait times. I approached the situation calmly, listened to their concerns, and assured them we were doing our best to address the issue. I then offered them a complimentary beverage and updated them regularly on their wait time. This approach helped de-escalate the situation and the patient left with a more positive impression of our practice.

I prioritize tasks based on urgency and importance, using tools like to-do lists and calendars to keep track of deadlines. For example, if a patient has an appointment, I ensure their paperwork is completed first. I also collaborate with the team to manage overlapping tasks efficiently, ensuring that critical tasks are never overlooked.

I strictly adhere to HIPAA guidelines, ensuring that patient information is stored securely and shared only on a need-to-know basis. I use encrypted communication channels and secure filing systems. Additionally, I conduct regular self-audits to ensure compliance and maintain awareness of any updates to privacy laws.

I would approach the supervisor respectfully, expressing my concerns and suggesting alternative solutions. For instance, if a supervisor wanted to reschedule a patient without proper notice, I would explain the potential impact on patient satisfaction and propose a compromise that aligns with both patient needs and practice policies.

I have extensive experience with EMR systems like Epic and Cerner, which I used to manage patient records, schedule appointments, and process billing. I am also proficient in using practice management software to streamline administrative tasks. My technical skills ensure efficient operations and enhance patient care.