I have extensive experience with various medical scheduling software, including Epic and Cerner. I am proficient in managing patient appointments, ensuring accuracy, and handling last-minute changes efficiently. My experience includes integrating new software into existing systems and training staff on its use, which has improved our scheduling efficiency by 20%.

I strictly adhere to HIPAA regulations and maintain the highest level of confidentiality. I ensure that all patient information is stored securely and accessed only by authorized personnel. My previous role involved auditing data access logs to ensure compliance, and I implemented a system that reduced data breaches by 30%.

I prioritize tasks by urgency and importance, using tools like call logs and email filters to manage incoming communications. I also delegate tasks when appropriate and set clear expectations with team members. My approach has consistently resulted in a 15% reduction in response time and improved patient satisfaction.

I facilitate clear and timely communication by acting as a liaison between physicians and patients. I ensure that all messages and updates are relayed accurately and promptly, and I follow up to confirm receipt. My proactive approach has led to a 25% increase in patient satisfaction scores.

In a previous role, I mediated a conflict between two team members by facilitating a structured discussion where each party could express their concerns. I encouraged open communication and active listening, which helped them reach a mutual understanding. The resolution improved team cohesion and productivity by 20%.