I have over five years of experience in supervising physician practices, where I managed daily operations, ensured compliance with healthcare regulations, and improved patient satisfaction scores. My role involved coordinating with physicians, staff, and external partners to streamline processes and enhance service delivery. I successfully implemented EHR systems, which increased efficiency and reduced errors.

I approach conflict resolution by first understanding the perspectives of all parties involved. I facilitate open communication, encourage active listening, and seek common ground. By focusing on the team's goals and the best interests of patients, I help resolve disputes amicably. My approach has consistently led to improved team dynamics and enhanced patient care.

To improve patient satisfaction, I focus on enhancing the patient experience at every touchpoint. This includes optimizing appointment scheduling, ensuring timely service, and training staff on excellent customer service. I also gather patient feedback regularly and use it to make targeted improvements. Implementing these strategies has resulted in higher patient satisfaction scores and increased practice revenue.

I ensure compliance by staying updated with the latest healthcare regulations and standards. I conduct regular audits, provide training to staff, and implement robust policies and procedures. By establishing a culture of compliance, I minimize risks and ensure that the practice operates ethically and legally. This proactive approach has helped us avoid penalties and maintain a good reputation.

When we transitioned to a new EHR system, I led the change management process. I organized training sessions, created detailed documentation, and provided ongoing support to staff. By communicating the benefits of the new system and addressing concerns promptly, I ensured a smooth transition. The new system improved efficiency and data accuracy, leading to better patient outcomes.