I have over five years of experience in managing physician practices, including three years as a Practice Manager at a multi-specialty clinic. During my tenure, I successfully implemented new EHR systems, streamlined appointment scheduling, and improved patient satisfaction scores by 20%. My leadership skills and understanding of healthcare operations have consistently driven efficiency and growth in the practices I've managed.

I believe in addressing conflicts promptly and objectively. I start by listening to all parties involved to understand the root cause. Then, I facilitate a resolution that aligns with the practice's values and operational goals. My approach involves coaching staff on effective communication and conflict resolution techniques, fostering a collaborative and respectful work environment.

I focus on enhancing the patient experience through several strategies. These include optimizing appointment scheduling to reduce wait times, training staff on excellent customer service, and regularly soliciting patient feedback to identify areas for improvement. By personalizing care and ensuring clear communication, I aim to make each patient feel valued and well-cared for.

I maintain compliance by staying current with healthcare regulations and standards through continuous education and industry updates. I conduct regular audits and training sessions for staff to ensure adherence to policies. Additionally, I work closely with our compliance officer to implement best practices and promptly address any issues to mitigate risks.

My approach to financial management involves a strong focus on revenue cycle optimization, cost control, and budgeting. I analyze financial data to identify trends and opportunities for improvement. By negotiating with vendors for better rates and implementing efficient billing processes, I have consistently improved the financial health of the practices I've managed.