In my previous role at a medical clinic, I encountered a patient who was upset due to a long wait time. I approached the situation calmly, listened to their concerns, and provided updates on their appointment status. I also offered a complimentary beverage to ease their frustration. By showing empathy and taking proactive steps, I was able to deescalate the situation and ensure the patient felt heard and valued.

I prioritize tasks based on urgency and importance, often using a to-do list or digital task manager. For instance, if there are patients waiting for check-ins, I address those first to ensure timely service. Administrative tasks, such as filing and data entry, are scheduled during less busy periods. This approach helps me maintain efficiency and ensures that critical patient-facing tasks are never neglected.

I have extensive experience with electronic health records (EHR) systems, having worked with Epic and Cerner in previous roles. I am proficient in entering patient data, updating medical histories, and ensuring confidentiality. My skills also include managing patient appointments and coordinating with healthcare providers to ensure accurate and timely information flow.

If I noticed a discrepancy in a patient's billing, I would first review the charges to understand the error. I would then consult with the billing department to verify the correct charges. If necessary, I would communicate with the patient to explain the situation and assure them that the issue would be resolved promptly. Transparency and prompt action are crucial in maintaining patient trust.

I thrive in fast-paced environments, having worked in busy clinics where multitasking and quick decision-making were essential. I stay organized by prioritizing tasks and maintaining clear communication with my team. My ability to remain calm under pressure ensures that I can handle multiple responsibilities without compromising the quality of service provided to patients.