I have over 10 years of experience in phlebotomy, including five years in a supervisory role. I have successfully managed teams of up to 20 phlebotomists, ensuring high standards of patient care and operational efficiency. My experience includes training new staff, implementing quality control measures, and coordinating with other departments to streamline processes.

I believe in addressing conflicts promptly and fairly. I start by listening to all parties involved to understand the root cause. Then, I facilitate a constructive dialogue to find a mutually acceptable solution. If necessary, I provide additional training or resources to prevent future conflicts. My goal is to maintain a positive and collaborative team environment.

I implement regular training sessions and refreshers on safety protocols, including infection control and handling of hazardous materials. I also conduct routine audits and spot checks to ensure compliance. Additionally, I encourage a culture of reporting and continuous improvement, where team members feel empowered to suggest safer practices.

I use a combination of quantitative and qualitative metrics to assess performance. This includes patient satisfaction scores, error rates, and turnaround times for specimen processing. I also conduct regular performance reviews and provide feedback to help team members improve. By setting clear goals and monitoring progress, I ensure that our team consistently meets high standards.

In my previous role, we needed to adopt a new electronic health record system for specimen tracking. I led the implementation by organizing training sessions for the team, creating detailed documentation, and setting up a pilot phase to identify and address any issues. The successful rollout improved our efficiency and accuracy, and it was well-received by both the team and management.